Here's a 'good news' customer service story. When's the last time you heard one of those? They happen, but we don't tend to write about them. Here's the story -
Before we headed out on our cruise with our new Acer Netbook, we decided it would be a good idea to have a lock to secure it (hotel, stateroom, even on our own boat). I found a Kensington combination cable/lock on eBay for a reasonable price and, although they
always seem to charge too much
for shipping, I ordered it. It arrived very quickly and we followed the instructions to reset the combination from the default (0,0,0) to our own. Checked it out - worked fine - packed it away with the netbook for our trip.
When we arrived, I noticed that the lever which you flip to reset the combination had flipped itself and the numbers had changed. The short version - simply carrying the lock in the laptop case had changed the combination and there's no way of guessing what the new one is (you math people know how many combinations are possible with three wheels with 10 digits each). That's why they call it a security device!!
We contacted Kensington and they suggested contacting a locksmith - seems pretty expensive to reset a lock which can obviously reset itself again. A quick Google, and it was appa
rent that others have had this problem. An email to Kensington, suggesting that they were in some way responsible for serving their customers who had purchased a lock with an obvious design flaw, brought the following response: give us your mailing address and we will send you a new Kensington lock (the newer model which can't reset itself!!). Arrived today - works great - THANK YOU, KENSINGTON!! That's the way customer service should serve customers.
At last we're getting our July weather - unfortunately, it's been the last week of August and the first week of September. Hot, sunny days for boating and swimming. We've certainly been making the most of it with numerous 3 and 4-night outings. Here are some pictures of the amazing scenes we've been blessed with. Last night we attended 'The 
Mollycoddlers' at the 1000 Islands Playhouse and spent the night at the Playhouse dock. After a trip uptown to the Village Deli for breakfast, we headed out. Today was an absolutely gorgeous day - hot sun and no wind. Locals know that's a perfect day to head to Leek Island (Thwartway on the charts). Leek Island is a Parks Canada island without docks (there are some mooring cans in a sheltered bay on the South side. The west side of the island has a huge bay with a sand beach which extends out from the island several hundred yards. Unfortunately the waves that created the beach make it unpleasant
when the prevailing west wind is blowing, but today there was no wind. We were alone in the huge sandy bay for most of the morning and then around noon the other boats started to pile in. Time for us to leave - we headed down river and finally stopped at Gordon Island (Parks Canada) for supper and then motored home.
